In my spare (?) time, I manage the aviation website for a 200+ member organization – A large percentage of whom were military jet pilots, and many of whom still fly for commercial airlines today. After all these years, I can confirm the stereotype of pilots is pretty much true – They’re bull-headed, stubborn, unyielding and assertive. Fortunately, I can also add they’re meticulous, precise and most of the time when they say they’ll do something, they do.
It’s probably their education and training. Flying may be a simple as matching the numbers on the chart with the numbers on the instrument, but keeping the numbers aligned is the skill. It does take training and practice. So I don’t begrudge them their stubbornness too often … Until …
Our website has a forum – It’s based on the second most popular package out there, vBulletin. Before you can post, you have to register and then log in, but it’s not structured any different than thousands of other forums out there. And I do mean thousands!
So you would think that this meticulously trained, college-educated pilot base could navigate a forum that every 11-year kid does in his sleep. Well, you would be wrong. The military pilot may be able to fly his F-16 through ground fire, take down two enemies, run out of fuel, have his right wing shot off and still make it to base safely … Then he gets a job with large commercial airline and navigates huge, highly computerized, wide-body jets with hundreds of passengers back and forth across oceans … But put him in front of a computer and he loses it.
Yesterday I received the following help requests (?) for these skilled practitioners of aviation:
- help (Note the lack of subject and context)
- Do you have my log in name and password? (No, you have to register.)
- System does not recognize my email address (You never registered. Of course it doesn’t recognize you.)
- it says i am not authorized (You’re not, you’re not registered.)
Given that there are no less than four (4) well-placed and obvious “Register“ links, it boggles my mind that these college graduates can’t figure this out. <sigh>
My point? Glad you asked. Ever checked out the front office of a Boeing 777? What do you see? Lots of computers, right? Doesn’t it give you pause to know that the highly trained and compensated professional up there may not know how to work all those computers? Maybe that’s why they have so many spare crew on trans-Atlantic and -Pacific crossings?
Just thought you should know …